If you mistakenly placed an order, you can send us an e-mail email@example.com or call 2810 360 851 to arrange the cancellation of your order.
Right to withdraw from remote contracts pursuant to the Law 2251/1994 (as amended by the Common Ministerial Decree No. Z1-891 / 2013).
If the Customer directly changes his mind about his purchase, he can immediately cancel his order free-of-charge, always in consultation with the customer service department (2810-360851). The main requirement is that the product has not been delivered to transportation or a courier company.
In any other case, the customer may, within 14 calendar days, return the products he has bought (always upon consultation with our company) at his own expense in our physical store, THESS HOME + OFFICE (178 Knossos Avenue, Iraklion, Crete, PC 71409). For telephone orders, the customer may contact our company’s customer service department by phone (2810-360851) or send an e-mail (firstname.lastname@example.org).
The customer has the above right, without indicating the reason, to return the products he has purchased from our online store, if he fulfills the following criteria:
Within fourteen (14) calendar days from the date of delivery or receipt (if the Customer has chosen to receive the products from the store), the Customer is entitled to withdraw from the sale (hereinafter referred to as "Withdrawal").
This withdrawal can be done without a reason and the Customer must return the product in the same excellent condition he received it. In particular, the returned product must not have been used, must be in excellent condition, i.e. in new condition. It must be placed in its complete original packaging (box, nylon, etc.) where it must not be damaged. All the contents of the original packaging such as instructions for use, specifications, etc. must be placed in their original place.
In order for the product to be returned, theretailreceipt - invoice (original purchase document) must be presented by the person who originally purchased the product and whose details are recorded on the purchase document.
When the products are delivered from our warehouse and provided that they were not used and are in excellent condition, then the money is credited by the Company to the Customer.
Based on the above and following the Customer's withdrawal statement, the COMPANY, from the moment it received proven knowledge about it, is obliged to return to the Customer the amount collected.
In case of debit of the Customer’s credit card, the COMPANY, provided that it has received the amount from the Bank, is obliged to inform the Bank about the cancellation of the transaction and the Bank will take any foreseen action. The COMPANY, following this information, bears no responsibility for the time and method of execution of the reverse charge, which is regulated by the contract drawn up between the issuing bank and the Customer.
It is noted that there is no right to withdraw or return custom-made products that have been produced or adapted to your special needs or for products that are not returned for hygiene reasons.
In case it is found upon receipt that the wrong code or defective product has been sent by fault of the company, the Customer, as part of the guarantee, must return it to our physical store, POSITION HOME + OFFICE (178 Knossou Avenue, Iraklion, Crete. PC 71409). In this case, the product will be checked by the technical department to review the defect and approve its replacement. In case of non-replacement of the same product, a code of equivalent quality or value will be proposed with the consent of the customer. In case of non-choice, the amount paid will be credited.